Returns & Quality Guarantee

Approval Before Shipment

Because every stone is documented and approved by you before it ships, change-of-mind returns are generally not applicable. You approve the exact stone, video, and certificate prior to dispatch.

Inspection & Acceptance

• •Inspect your order within 48 hours of delivery.
• •Report any discrepancy against your approved stone within 48 hours.
• •Photographic evidence is required for any claim.

Defective or Incorrect Items

If a stone does not match the approved certificate or was damaged in transit, contact us within 48 hours of delivery with photos. We will replace the stone or issue a refund, and we cover the return shipping for our error.

Certificate Guarantee

Every IGI or GIA certificate we supply can be verified online. If a certificate is found to be invalid or mismatched to the stone, we will resolve it at our cost.

Refund Process

Approved refunds are processed to the original payment method within 5–10 business days. Your bank or payment provider may require additional time to post the refund.