Returns & Refunds

30-Day Return Policy

We accept returns within 30 days of the delivery date. If 30 days have passed since your order was delivered, unfortunately we cannot offer a return or refund.

Return Conditions

• •Products must be in original condition with all accessories, manuals, and packaging included.
• •Products showing signs of use, damage, or modification may not be eligible for a full refund.
• •Returns must be initiated within 30 days of the delivery date.
• •A valid order number or proof of purchase is required.

Return Shipping

• •Defective or incorrect items: SteelNest covers the return shipping cost. We will provide a prepaid return label.
• •Change of mind returns: The customer is responsible for return shipping costs.
• •We recommend using a trackable shipping service for all returns.

Refund Process

Once your return is received and inspected, we will notify you via email. Approved refunds will be processed to the original payment method within 5–10 business days. Please note that your bank or credit card company may require additional time to post the refund to your account.

Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect, please contact us within 48 hours of delivery. Include photos of the damage so we can process a replacement or refund as quickly as possible. We stand behind every product we ship.

5-Year Warranty

Every SteelNest product comes with a 5-year manufacturer warranty against defects in materials and workmanship. This warranty does not cover damage from misuse, unauthorized modifications, or normal wear and tear. To make a warranty claim, contact us with your order number and a description of the issue.